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Privacy Policy Overview

Your data security and privacy rights are our commitment.

Policy and principles

At Heryxalina, we take your privacy seriously. This policy describes how we collect, use, store, and protect your personal data when you visit our website or use our market analytics services in Malaysia.

We are committed to processing your data ethically, transparently, and in full compliance with Malaysian data protection laws and best practices.

Information we collect

Personal and usage data is collected for service delivery, improvement, and communication. This includes details you submit and technical usage data from your interactions with our platform.

Information you provide

  • • Contact information submitted via forms or email.
  • • Details shared during client onboarding or consultations.
  • • Feedback or messages regarding service quality.
  • • Documents voluntarily uploaded for analysis.
  • • Preferences selected within your account or dashboard.

Automatically collected data

  • • Device details such as browser, OS, and IP address.
  • • Usage statistics from site visits and feature use.
  • • Time and date of visits and interactions.
  • • Referring website or search engine used.
  • • Actions taken on our analytics platform.

How we use your data

We use your data to deliver services, communicate updates or relevant offers, ensure quality, and comply with obligations under Malaysian law.

  • • Responding to inquiries or service requests promptly.
  • • Customizing analytics services to each client.
  • • Improving website performance and security.
  • • Complying with legal and regulatory requirements.
  • • Performing user or market research periodically.
  • • Sending important service notifications if needed.
  • • Aggregating data for trend and performance reports.

Data confidence: We only retain and process personal data for legitimate purposes. We will never sell your personal information or use it in a way that compromises your rights or expectations.

How data is shared

Information may be shared with service providers or partners strictly for service fulfillment, security, or regulatory compliance—never for marketing without your consent.

External service providers

Third-party providers may assist with web hosting, analytics, or communication services, always bound by confidentiality and Malaysian regulations.

Legal obligations

We may disclose information to fulfil legal duties or regulatory requests in Malaysia.

Anonymous analytics

Trend data is only shared in anonymous, aggregated forms for research and reporting.

Your privacy rights

You have the right to access, update, delete, or restrict the use of your personal data by contacting us at any time. Full details are below.

  • • Request a copy of your data we store.
  • • Correct any inaccurate or outdated information.
  • • Request erasure of your data where allowed.
  • • Receive your data in a commonly used format.
  • • Object to certain types of data processing.
  • • Request limits to how your data is used.

To exercise any right or to ask a privacy question, contact our team through the provided channels below.

Keeping data secure

We use industry-standard security measures to protect your information against unauthorized access, loss, or unauthorized changes.

Technical measures

  • • Encrypted network transmissions and data storage.
  • • Regular security audits to identify risks.
  • • Access restrictions based on user roles.
  • • Continuous system monitoring and updates.

Organizational practices

  • • Strict confidentiality agreements with employees.
  • • Routine privacy and security training for staff.
  • • Designated privacy officer for oversight.
  • • Incident response processes for data issues.

Data retention policy

Personal data is kept only as long as necessary for stated purposes, legal requirements, or business needs, then safely deleted or anonymized.

  • • Account details removed after closure process.
  • • Analytics logs retained for operational needs.
  • • Emails and forms deleted after review.
  • • Billing data stored only as required.
  • • Marketing consents stored in minimal form.

Retention times vary based on legal and operational factors.

International transfers

If your data is sent outside Malaysia, we ensure appropriate protections are in place as required by law and best practices.

  • • Processing agreements with data recipients overseas.
  • • Transferring data only for essential service delivery.
  • • Ensuring third-party safeguards are implemented.
  • • Reviewing international data handling regularly.

Use of cookies

Cookies help us improve website performance, enhance user experience, and analyze site activity. You control which cookies are accepted.

Types of cookies used

  • • Required for website navigation and basic features.
  • • Monitor usage patterns to improve content.
  • • Remember your settings and preferences.
  • • Enable enhanced site functionality for users.

You can adjust preferences anytime via browser settings or our cookie banner.

Changes to this policy

We may update this privacy policy to reflect lawful or operational changes. Notice will be given of significant modifications.

  • • Clear update notice on the website.
  • • Summary of main changes included.
  • • Direct contact for key updates if applicable.
  • • Version and effective date are made public.

Continued use of the site means acceptance of new versions.

Privacy contact information

For privacy questions or requests, reach our team directly using the channels below.

Heryxalina

Regus - Kuala Lumpur The Vertical Corporate Towers, Kuala Lumpur 50470 Malaysia

Phone: +6013-034 7481

Email: content@heryxalina.sbs

Policy last updated January 18, 2026

Effective from January 18, 2026